OEM Partner Services

Industry Dynamics are Shifting Toward Third Party

With NSTAR, you won’t get left behind.

OEMs are under a considerable amount of pressure to offer their customers the same high standard of quality and service, but at an increasingly competitive price. And in addition to that, you need to focus on your new equipment and technologies in order to prosper and grow your business. Let NSTAR fill the voids in your service and sales strategy.

  • A flexible workforce model maintains a competitive cost structure, and is the preferred model for the future.
  • Supports revenue generation from new technologies, and legacy equipment which is often neglected.
  • Fabs are demanding cost concessions from OEMs.
  • Competition from both large and small service providers is cutting into your market share.
  • OEM’s may not want to work with third parties, but will most likely need to in order to survive and prosper.

NSTAR’s Third Partner Services

To assist you with these issues and maximize your sales and service potential, NSTAR has developed Third Partner Services, which will energize your revenue stream by increasing sales and lowering your costs.

  • Solutions based on Flexibility and Integrity which proactively support the OEM as your business model changes.
  • Assist our OEM Partner in maintaining your competitive position in the industry as your partner, not your competitor.
  • Partner Services will enable you to provide the total solution to your customers in a cost-effective manner.
  • NSTAR will not compete with our partner OEMs for services, parts, refurb equipment, etc…
  • NSTAR is fully committed to protecting the Intellectual Property (IP) of our OEM partners (see below).

OEM Licensee 

NSTAR enters into a service agreement with the OEM

  • Offer your customers the same care and quality of service they have come to expect, but at lower operating costs.
  • NSTAR will provide the services required by your customers, while retaining the OEM certification, product expertise, and escalation path.
  • You will maintain the ability to implement service models which will best suit the needs of your customers, and ensure a long-term service solution.
  • The OEM earns previously agreed-upon royalty payments.

Product Representative

NSTAR serves as the sales arm for specified OEM products and services

  • Maximize the potential of your new and existing customers. Your sales team can focus on the newest equipment and services, while NSTAR tends to your legacy customers.
  • We will ensure that all your customers receive the attention they deserve, including keeping them informed of all your latest products, enhancements, and services.
  • NSTAR will earn a previously agreed-upon commission for all sales.

Supplemental / Outsource Services

NSTAR’s flexible field service team will perform the work, where your customers need it and when they need it.

  • Integrating NSTAR’s service team of technicians and engineers into your service model allows OEMs to lower operating costs, and increase profit margins.
  • Benefit from having a trained and professional service team tend to your customers, without having to hire anyone full time, and only paying for the work that needs completed.
  • OEMs looking for alternative solutions to maintaining their own service organization may want to look at NSTAR’s Outsource Services.

 

IP Protection & Respecting the Non-Compete Clause

  • This is Non-Negotiable to OEMs with any Third Party you would engage
  • An integral part of NSTAR’s business model since our founding in 2001
  • NSTAR has a proven business model, and a strong brand reputation for Integrity, Flexibility, and follow-through on our commitments
  • Our trusted Third Partner model provides the Fabs the best of both worlds - A lower cost alternative, without losing the escalation path back to the OEM
  • NSTAR follows Jim Collins’ Good to Great model: Be best at what you do. For NSTAR that is partnering with OEMs — the Third Partner

 

Contact us now and tell us how we can help. We look forward to understanding your specific needs, and customizing a service program that will help you accomplish your organizations’ objectives.